KLAN S · SUPPORT
Support
Something not working, or a question? We are here.
CONTACT
Write to us: iletisim.klans@gmail.com
Including the problem, your phone model and the app version helps us help you faster.
Frequently asked
How do I cancel my subscription?
Premium is managed by the App Store or Google Play, and that is where you cancel it. On iPhone: Settings → your name → Subscriptions → Klan S. On Android: Google Play → profile → Payments & subscriptions → Subscriptions → Klan S. After cancelling, Premium stays on until the end of the period you paid for.
How do I restore a purchase?
In the app, tap Settings → Restore purchases. Your phone needs to be signed in to the Apple ID or Google account you bought Premium with.
How do I connect to my trainer?
Ask your trainer for their invite code or QR code. Enter the code in the app or scan the QR, and you are linked. Your trainer needs you to have Premium to see your workouts and measurements; without it they only see your name.
Where is my data?
Without an account: your data stays on your phone only. With an account: it is backed up, encrypted, on servers in the EU (Germany). Camera footage is never sent to a server. Details are in the Privacy Policy.
How do I delete my account?
In the app: Settings → Delete account. If the app is no longer on your phone, follow the steps on the Delete account page.